FAQ

What material is used for painted/stained shutters?
Our shutters are made from Solid Tulipwood (North American yellow poplar), however other materials are available. We can paint to any colour or stain the natural wood to virtually any stained finish.
Can you manufacture any shape of shutter?
Yes, all shapes and sizes can be accommodated.
How do your shutters differ from others?.
More bespoke options, solid wood with no ply or mdf. We match to any paint colour at no additional cost.
What is the lead time from order to delivery/installation
Current lead times for painted are between 4-6 weeks, shaped, stained and sandblasted shutters approximately 7-8 weeks.
Do shutters help with insulation and noise reduction?
Yes, they do provide additional insulation and noise reduction when closed.
Do you offer interest free credit?
We don’t offer interest free credit facilities.
What guarantee do your shutters have?
All shutters come with a 3 year guarantee.
Do I have to pay for shutters at time of order?
We ask for a 60% deposit at time of order placement, with the balance payable upon day of installation.
Can I choose any paint colour?
Yes, we colour match to every paint colour and if we don’t have on file, we ask you to supply us with a sample.
Is it necessary for my windows to be in a finished state at time of survey?
To allow us to take accurate measurements, we do ask for all windows to be ready, i.e., sills, window boards, tiling, etc., to be completed.
Do I have to be present at time of survey?
It is recommended that you are present at time of our survey to ensure we capture your requirements and can discuss and agree the configurations/designs.
Is a site survey free of charge?
Site surveys are generally free of charge.
Does your company cover my postcode?
Please send us an enquiry.
Will I be asked to make a commitment on day of survey?
No commitment on the day is required, we will email you the quotation and follow up with you as necessary.
Can I fit the shutters myself?
You can fit shutters yourself, please ask us about our self-fit service.
Do shutters give blackout in bedrooms?
Shutters do provide room darkening but are not 100% blackout.
Do you supply external shutters?
Unfortunately we are not able to offer external shutters.
Do you sub-contract your fitting/installations?
We have our own carpenters that are familiar with our product that will carry out your installation.
Are you purchasing from a franchise or an individual company?
We are a standalone shutter company.
Will I receive many sales calls once an enquiry is made?
We will follow up with you specifically with regards to the site survey. No details will be passed to third parties and we will not make unnecessary calls to you.

f you would like more information or to book a site survey, please call 023 9259 7967 or email us at info@americanshutters.co.uk